Try using the keypad or touchscreen to enter a code manually.

If your Schlage Connect locks are still not working after the battery change, please check this article: Schlage Lock Not Working After Battery Change, What To Do? If you have any of the following issues after replacing the batteries, it may be time to replace them.

Before troubleshooting further, you should ensure that any other devices connected to the same Wi-Fi network can connect without problems.

If the device has trouble connecting, the problem lies somewhere between your router and your smart hub (such as an extender).

Make sure your Wi-Fi network is functional by testing another device.If your Schlage door lock isn’t working properly and doesn’t open or close when you try to activate it manually, there are a few things you can check. The Schlage Connect lock isn’t working properly. This should help get everything synced up properly. Restart both connected devices-the smart home app or the Schlage Connect lock-and then re-enter your Wi-Fi information.Check that your Wi-Fi router and password are correct.You should now see an option called “Add Device” in the bottom corner of this screen tap it to continue adding a new device. Check that your smartphone is connected to Wi-Fi or a cellular network, then open the Smart Home app.To do this, Open the app on your phone or tablet and tap “SETTINGS.” Next, tap “Check for Updates” in the upper right corner of the screen. Make sure that the lock’s firmware is up-to-date.Try moving the lock closer to your router or changing its location farther away from other wireless devices, such as cordless phones, garage door openers, and microwaves. Your lock may be experiencing connectivity problems due to poor signal strength or interference from other devices on the same frequency band (2.4 GHz).The only supported networks with PSK or RADIUS authentication methods are 2.4GHz WPA2/AES (or equivalent). You may be trying to connect a Schlage Sense Smart Deadbolt or Touchscreen Electronic Deadbolt to a network that’s not supported.

If you’re having trouble connecting the lock to your Wi-Fi router and smartphone, check out these tips for troubleshooting: Please wait 10 seconds before turning them back on again and retrying pairing.

If this is not present, try restarting both devices by pressing and holding down their power buttons until they turn off completely.

If the Schlage Connect lock and app are paired correctly, you should see an orange checkmark on the top right of your lock’s entry in the app.

This will reset all settings for Bluetooth connections.

If you’re using an iOS device, try changing the Bluetooth settings from Airplane Mode off and back on again.

Ensure your smartphone app is updated by checking for App Store or Google Play Store updates.

If the lock is not pairing, please do the following:

You may be experiencing issues with your Schlage Connect lock. This article will outline some common problems users have encountered with Schlage Connect and offer solutions for how to fix them. However, like any technology, some issues may arise when using it.

Schlage Connect is a great smart electronic door lock that allows you to lock and unlock your door with the help of an app.

Schlage keypad door knob problems